Thai bank account frozen at the police's request: how to get it unfrozen
Police-ordered freeze · P2P · Kasikorn · SCB · Bangkok Bank
Has the bank told you your account was frozen at the request of the police? Then only the investigating officer can lift the restriction; the bank cannot remove it on its own. This usually happens after a P2P sale of crypto for baht, after a transfer from a stranger, or after you “helped” someone with a transfer.
Mike Boldyrev, Thai interpreter, 14 years in Thailand. I interpret at the cyber police, the police station and the bank, help prepare documents and explanations, and talk to the investigating officer in Thai, with you present or under a power of attorney.
- 70+closed bank and police cases
- 14 yearsliving in Thailand
- In Thaitalks with the investigator and the bank
- 11,900 ฿a day of accompaniment to the police and bank
First things first: who froze the account, the bank or the police?
The whole plan depends on the answer. It's the first thing I find out with every client.
This article
🚓 Police-ordered freeze
- the bank says the restriction was imposed at the police's request;
- there's a case number, a station and an investigator;
- often after a P2P exchange or a transfer from a stranger.
Resolved through the police: the investigating officer, explanations and a letter to the bank to lift the freeze.
Another article
🏦 Bank freeze (compliance)
- the bank suspended the account itself after a review;
- the SMS or letter says “compliance”, “review” or “verification”;
- the bank asks for documents, KYC or source of funds;
- there's no police case.
Resolved through the bank; details in a separate article.
The bank froze your account itself (compliance): what to do →
The first 5 steps if your account is frozen
- Don't make new P2P trades or transfers through this or other accounts until the reason is clear.
- Find out the reason at the bank: who imposed the restriction (the police or the bank itself), the case number, the police station and the investigator's name.
- Collect documents: passport, visa, bank book, statements, exchange trade history and chats with counterparties.
- Don't delete chats or order history: they are your main evidence.
- Don't wait. The sooner you contact the police and the bank, the easier it is to explain the situation.
Video (in Russian): why Thai accounts get frozen and what to do
Why the police freeze an account
- 🚓Police order after a complaintThe most common reason. Someone reported being scammed, and your account turned up in the chain of transfers.
- 💱P2P crypto exchangeYou honestly sold USDT for baht, but the buyer paid with someone else's or stolen money. The victim only sees your account.
- 🤝“Helped” with a transferMoney from an acquaintance or a stranger passed through your account and later turned out to be linked to fraud. For the police, the account holder is responsible: you.
- ⚖️Serious casesIn rare cases an account is seized in a money-laundering case. That needs a licensed lawyer straight away.
If there is no police case and the bank asks for KYC or Source of Funds or mentions “compliance”, the bank froze the account itself, and that is resolved differently.
The bank froze your account itself (compliance): what to do →
Full or partial freeze. Sometimes the whole account is frozen. Sometimes the bank blocks only the disputed amount, so the balance “goes negative” by that sum while the rest of the money can still be used. The type of freeze decides where to go and which documents to prepare.
How to unfreeze a Thai bank account, step by step
- Diagnosis. We find out who restricted the account and why. If it was at the police's request, the bank usually gives the station and case number.
- Documents and explanation. We gather proof that the money is yours and legally obtained, identify the problem transactions and prepare a clear explanation for the police and the bank.
- Police. A meeting with the investigator, often at a station in another province or at the cyber police. We explain the situation, show documents and answer questions. Sometimes an agreement with the complainant is needed.
- Release letter. Once the questions are resolved, the police send the bank a letter to unfreeze the account.
- Bank. The bank processes the letter. Sometimes the letter “gets lost” or goes by regular mail, so follow-up is needed: calls to the police and the bank and, if needed, a branch visit.
- Money available. Usually at the branch first, then online too.
Documents usually needed
- Passport, visa, bank book (passbook).
- Account statements for several months, including the disputed transaction.
- Proof that the money is legal: salary, contracts, sale of property, business income.
- For P2P: exchange order history, the counterparty's profile, screenshots of the order chat and crypto transfer confirmations.
- Documents on work or study in Thailand, if you have them.
Many investigators need a plain explanation of how P2P works on Binance, Bybit and other exchanges, and where a normal trade ends and fraud begins. Over years of handling such cases I've studied P2P exchange in detail, so I can show the police that you followed the exchange's rules and honestly delivered crypto for the baht you received.
From experience
Ayutthaya · SCB
Account frozen for almost 2 years
A payment from an acquaintance who did currency exchange passed through the client's account and turned out to be linked to a police complaint. The investigator wasn't responding, and the client's Thai lawyer got nowhere.
Several trips to the police and an explanation letter in Thai: the investigator issued a release letter, and about 2 weeks later the bank gave access to the money.
Bangkok · KBank
A police case, 2 years frozen
The clients' account had been frozen for about 2 years because of a police case.
Accompaniment to the Bangkok cyber police, who agreed to lift the freeze. The bank kept “not receiving” the notice, so I connected the bank and the investigator until the documents arrived. The money was withdrawn and the account works.
Chiang Mai · P2P
Frozen after a P2P exchange
A student's account was frozen after a P2P baht exchange; the case was handled by Chiang Mai police.
We prepared documents and answers to the questions, had one police meeting in Bangkok, then followed up by phone. About a month later the freeze was lifted.
Note
Every case is different
Timing depends on the police, the bank and the complainant. But in all three cases what made the difference was the right documents, a clear explanation in Thai and constant follow-up.
Can it be resolved without you being there?
Often, yes, especially if you're not in Bangkok or have already left Thailand. I can meet the police and the bank as your representative under a notarised power of attorney, staying in touch with you by voice or video call. But some banks and investigators require the account holder in person at least once; we find that out at the start.
How I help: two formats
Interpreter and representative
per day of accompaniment, incl. 7% VAT
- accompaniment to the police and bank;
- interpreting and explaining your position in Thai;
- suits you if you already know what to do and need someone by your side.
Full case handling
my company UNBLOCK PRO ASIA
- diagnosis, an action plan and a document list;
- letters to the bank, explanations for the police, source of funds;
- meetings and negotiations in the stages set out in a written proposal, with a report after each step.
Transport, document translation, notarised powers of attorney and lawyers' services are paid separately. Payment is by PromptPay, bank transfer in Thailand or SWIFT from abroad. If the case goes to court or criminal proceedings, we bring in licensed Thai lawyers.
How to avoid freezes in future
- Only deal with verified counterparties and check that the payer's name matches the name on the profile.
- Don't accept payment from third parties, and don't agree to “help” anyone, friend or stranger, with a transfer.
- Never let anyone use your account or banking app.
- Keep your order history, chats and transfer confirmations.
- Keep your documents at the bank up to date: passport, visa, address.
- Be ready to prove your source of funds if the bank asks.
Please note: I'm an interpreter and representative, not a lawyer, and I only work with legally obtained funds. Nobody can guarantee the outcome: the decision to lift a freeze is made by the police, the bank and sometimes the complainant. My job is to prepare the documents properly, put your position across in Thai and see the process through.
Frequently asked questions
How long does unfreezing an account take?
It varies, from a few weeks to a few months. Active work usually takes a few days; after that it's waiting for the police to send the letter and the bank to process it.
Why was my account frozen after a P2P trade?
Most often because the buyer paid for the crypto with someone else's or stolen money. The fraud victim files a complaint, and the police freeze the accounts in the chain of transfers, including yours.
The case is with police in another province. Do I have to go there?
Sometimes yes; sometimes it can be handled through a Bangkok station and by sending documents. We find out during the diagnosis.
Can it be resolved if I've already left Thailand?
In many cases yes, under a notarised power of attorney and with you on a video call. But sometimes the bank or the police require you in person at least once.
Will the bank close my account after unfreezing it?
That can happen. Sometimes the bank returns the money and closes the account. The main thing is getting access to your funds; if needed, we'll help you open a new account.
Do I need a lawyer?
In most cases the right documents, a clear explanation and negotiation are enough. If the case reaches court, criminal charges or a money-laundering seizure, you need a licensed lawyer, and we bring one in.
Do you guarantee the account will be unfrozen?
No, an honest specialist won't promise that: the decision is made by the police and the bank. I guarantee professional preparation, a clear explanation of your position in Thai, and work to an agreed plan: stages, visits and a report after each step.
You may also need
Account frozen? Describe your situation and I'll tell you where to start
Tell me which bank, when it was frozen, what the bank said and what your last transactions were. I'll tell you which documents are needed and what it will cost.